Our products are handmade to order with meticulous attention to detail and care. Regular orders typically ship within 5-7 business days, while pre-orders require 15-30 working days for production, ensuring each item meets our high standards.
Shipping Times & Costs
We offer worldwide shipping in US Dollars (USD). Please note that shipping estimates are approximate due to international variables beyond our control. Our shipping does not operate on weekends or public holidays.
Orders over $100 for free shipping.
Delivery Information
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Possible Delays: During busy periods like sales or new collections, deliveries may take longer than estimated. We regret that we cannot compensate for delays once items have left our warehouse.
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Customs Charges: Our prices do not cover international duties or customs charges. These fees are determined by local authorities and vary by country. Customers should be informed of their country's customs policies before ordering. We are not liable for unnotified customs duties or taxes.
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Order Updates: We will keep you informed about your order status through email updates. Please ensure your email address is accurate when placing your order. Your tracking number will be provided once available through our daily system updates. Note that tracking information may take up to 48 hours to update after leaving our facility.
Important Notices
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Non-Refundable Shipping Fees: Shipping charges cannot be refunded once processed.
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International Orders: For international shipments, please provide a valid phone number during checkout. Without it, express delivery may not be possible.
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Delivery Responsibility: We are not liable for failed deliveries due to incorrect shipping addresses or missing phone numbers. Failure to respond to pickup notices from the carrier resulting in package loss is also beyond our control.
If you have any queries, contact our customer service at service@luxeles.com.
Events Beyond Our Control
We are not responsible for any delays or failures to fulfill our obligations under your order due to events beyond our control (Force Majeure Event). Such events may include, but are not limited to:
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Strikes, lock-outs, or other industrial actions.
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Civil unrest, riots, invasions, terrorist attacks, or threats.
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Natural disasters like fire, explosion, storm, flood, earthquake, epidemic.
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Transportation disruptions including impossibility of use.
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Telecommunications network failures.
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Government acts, regulations, or restrictions.